Terms and Conditions

TripzSearch is operated by TRIPZSEARCH PRIVATE LIMITED. These terms apply to your use of our website and services, including trip discovery, comparisons, accounts, enquiries and bookings made through TripzSearch.

By creating an account or using a booking service, you agree to the terms presented for that service. Review the trip-specific itinerary, inclusions, exclusions, operator details, payment schedule and cancellation policy before confirming a booking. Our Privacy policy explains how we handle personal information.

We help you find, compare and book trips offered by independent tour operators. The operator identified on a trip is responsible for delivering the travel services, including the itinerary, accommodation, transport, guides, safety arrangements and overall trip quality.

For a trip booked and paid for through TripzSearch, we are responsible for handling the payment-related side of the booking. This includes payment support, confirmation of payments received through us, investigating failed or duplicate charges, payment disputes and processing refunds that are due under the applicable booking terms and law.

Operators remain responsible for the services they promise. We can help route a service complaint to the operator and coordinate a payment issue with them. This division of responsibilities does not remove any obligation we or the operator have under applicable law.

If you pay an operator outside TripzSearch, that payment is managed through the operator’s payment channel. Our payment-handling responsibility applies to money collected through TripzSearch; contact us if you need help identifying which channel was used.

• Give accurate contact and traveller details, keep your account information current and use a sign-in method you control.
• You must be at least 18 and able to enter a binding agreement to make a booking. A parent or lawful guardian must handle bookings for younger travellers and satisfy the operator’s age requirements.
• When acting for a group, obtain authority to share other travellers’ information and communicate the itinerary, costs and applicable terms to them.
• Protect your sign-in credentials and OTPs. Tell us promptly if you suspect unauthorised access or a payment you did not make.

Trip descriptions, prices, departure dates, availability, images and inclusions may be supplied by operators or other listing sources. Details can change. An enquiry, saved trip or comparison does not reserve a seat or guarantee a price.

Check the final departure date, meeting point, accommodation, group size, extra charges, eligibility and cancellation terms before booking. Read the scope of any verification badge shown; a badge or review is not a guarantee of every aspect of a future trip.

Search order and recommendations may reflect your filters, preferences, availability, relevance and other platform signals. Reviews describe individual experiences and may not reflect the experience of every traveller.

Where booking through TripzSearch is available, follow the booking and payment steps shown for that trip. Review the total payable amount, applicable taxes and fees, instalment schedule and cancellation terms before authorising payment.

A booking is confirmed when the booking confirmation states that it is confirmed. A payment receipt or bank debit alone may not establish availability or final confirmation. Keep your booking reference and payment acknowledgement.

Payments are processed using the payment providers and methods offered in the booking flow. If a payment fails, is debited twice or remains pending, contact our payment support team with the booking reference, amount, date and transaction reference. Do not share an OTP, payment PIN, CVV or full card number.

Any outstanding balance must be paid according to the schedule accepted for the booking. Any consequence of late payment, including possible cancellation, must follow the terms disclosed for that booking and applicable law.

Eligibility for a change, cancellation or refund depends on the terms shown when you book, the reason for the request and applicable law. Check deadlines, non-refundable components and any stated charges before confirming a trip.

For bookings made through TripzSearch, send cancellation and payment-related requests to us with your booking reference. We will coordinate with the operator where their service or approval is involved, explain the status of the request and handle refunds of payments collected through us when a refund is due.

Operator cancellations, itinerary changes or service failures will be assessed against the booking terms and your legal rights. Refund timing can depend on the payment provider and bank after processing. We will share the relevant status or reference rather than promise a universal refund period.

Weather, road closures, local restrictions and other events may affect a trip. The operator should explain material changes and the options available under the booking terms. Such events do not automatically remove any refund or other right provided by law.

Check passport, visa, identity, permit, health, fitness and insurance requirements relevant to your trip. Tell the operator about necessary accessibility or other arrangements through an appropriate channel before booking, so they can confirm what is possible.

Follow lawful safety instructions, meeting times and local rules. Operators are responsible for operating their trips and providing the services agreed. In an emergency, contact local emergency services and the on-ground operator first; TripzSearch support is not an emergency response service.

Post honest reviews based on your experience. Do not upload content that is unlawful, fraudulent, abusive, misleading or infringes someone else’s rights. Avoid publishing another person’s private contact, identity or payment information.

You retain ownership of content you submit. You give us permission to host, display and use it to operate and improve the relevant TripzSearch features. Public reviews may appear with the profile details described in our Privacy policy.

Do not impersonate others, bypass security or rate limits, send spam, manipulate reviews, interfere with the service or collect personal data from the platform without authority. We may restrict access or moderate content to address misuse, security issues or legal requirements. Contact us if you believe a restriction was made in error.

The TripzSearch brand, software and original platform content belong to us or our licensors. Operator materials and third-party trademarks remain the property of their owners. You may use the platform for its intended travel-planning purposes; these terms do not transfer intellectual property ownership.

We work to keep the service available and information useful, but interruptions and errors can occur. Report incorrect listings or technical problems through Report an issue. We may change or discontinue features, subject to our obligations for existing bookings and applicable law.

TripzSearch is responsible for the platform services it provides and the payment responsibilities described above. The operator is responsible for delivery and quality of the travel services it supplies.

To the extent permitted by law, we are not responsible for indirect losses arising from matters outside our reasonable control. Nothing in these terms excludes responsibility for our own fraud or wilful misconduct, limits liability that cannot legally be limited, or takes away your statutory consumer rights.

These terms do not prevent you from requesting a remedy for a service or payment problem. We will review concerns about our role and help direct operator service concerns to the responsible party.

Start with our Contact page or email contact@tripzsearch.com. Include your booking or enquiry reference, a description of the issue and the outcome you are seeking. Keep sensitive payment credentials out of your message.

For payments collected through TripzSearch, call +91 81234 62424. For trip enquiries, call +91 98212 58970. We will route your complaint to the relevant team and respond in accordance with applicable requirements.

These terms are governed by the laws of India. You may approach the consumer forum, court or other authority with jurisdiction under applicable law. Contacting us first can help resolve an issue, but does not waive your right to use those channels.

We may update these terms as the service changes. The date above identifies the latest revision. Material changes will be communicated as required by law. An update does not retrospectively remove rights attached to an existing booking.

If one part of these terms cannot be enforced, the remaining parts continue to apply to the extent permitted by law. Trip-specific conditions apply alongside these terms and cannot override mandatory legal protections.